Cycle Time KPI

Step 1: Select the data source/s you need to analyze.

Step 2: Select metric ‘Time in status’ with status ‘In Progress’ or status by your choice. Select a custom Work Calendar.

Step 3: Select Avеrage calculation and average by ‘Number of Issues’ field.

Step 4: Set ‘Display By’ with ‘Resolved’ field and choose date granularity ‘by month’.

Step 5: (Optional) Set ‘Group by’ field with ‘Issue type’. Other suitable fields to ‘group by’ may be ‘Components’, ‘Assignee’, or any field that would enrich your analysis.

Step 6: (Optional) Choose vertical orientation of the chart. The height area is not restricted and allows more items to fit better on the x-axis.

Step 7: Switch on Target section and keep the ‘Fixed’ tab selected.

Step 8: Select results to be evaluated per x-axis item.

Step 9: Set target level value.

Step 10: Set Target as negative by setting ‘Exceeding is’ to Bad. Thus, when the achieved result exceeds the target level it will be colored in red.

Step 11: Expand the ‘More Settings’ section and enable the ‘Warning threshold‘ to color values above it and below the target level in amber.

Step 12: Enable the ‘Custom Target Label‘. Set label that will indicate the target is negative, e.g., Max.